What is the purpose of approval processes?
How do you create a new user in Salesforce?
What are the steps involved in assigning licenses to users?
How do you manage data imports and exports in Salesforce?
What are some common data quality issues, and how do you address them?
How do you troubleshoot common Salesforce errors?
What are some best practices for Salesforce administration?
What is Apex, and what is it used for?
What are Visualforce pages, and how are they used?
What is the difference between Apex classes and triggers?
What are some common Apex coding best practices?
What is the purpose of SOQL and SOSL?
Explain the concept of sharing rules.
What are the key features of Salesforce Sales Cloud?
How does Salesforce Sales Cloud help sales teams with lead management?
Explain the concept of opportunities and forecasts in Salesforce Sales Cloud.
How does Salesforce Sales Cloud support customer relationship management (CRM)?
What are the key features of Salesforce Service Cloud?
How does Salesforce Service Cloud help support agents with case management?
Explain the concept of knowledge base articles in Salesforce Service Cloud.
How does Salesforce Service Cloud facilitate customer self-service?
What are the key features of Salesforce Marketing Cloud?
How does Salesforce Marketing Cloud help with email marketing campaigns?
Explain the concept of journey builder in Salesforce Marketing Cloud.
How does Salesforce Marketing Cloud support social media marketing?
What is the Salesforce Platform App Builder?
How does the App Builder help with custom application development?
What are the benefits of using the Lightning Platform?
Explain the concept of components in the Lightning Design System.
Explain the different Salesforce editions (e.g., Professional, Enterprise, Unlimited).
What are some considerations for Salesforce data security and compliance?
What is CRM?
What are the benefits of using a CRM system?
What are the different types of CRM systems? (e.g., operational, analytical, collaborative)
What are the key features of a CRM system? (e.g., contact management, sales force automation, marketing automation, customer service)
How does CRM help improve customer relationships?
What are the challenges of implementing a CRM system?
How can you choose the right CRM system for your business?
What is the cost of implementing and maintaining a CRM system?
What are the best practices for using a CRM system?
How can you ensure data quality and accuracy in your CRM system?
How can you integrate CRM with other business applications? (e.g., email, marketing platforms, accounting software)
What is mobile CRM?
What is social CRM?
How can you measure the ROI of your CRM investment?
What are the latest trends in CRM technology? (e.g., AI, machine learning, cloud computing)
What is sales force automation (SFA)?
What is marketing automation?
What is customer service automation?
What is a contact database?
